Customer Service Representative
Pavago
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
June 1, 2026
About the Company
Pavago is an international recruitment agency dedicated to connecting global remote talent with companies seeking diverse expertise. We aim to break down geographical barriers, offering candidates access to competitive salaries and a wide array of remote positions across various industries.
Our mission is to foster a global talent marketplace where skills and experience are valued above location. We empower professionals to expand their horizons, work with international teams, and enhance their career trajectories. Whether you are an experienced professional or an emerging talent, Pavago serves as your gateway to businesses that recognize and seek worldwide perspectives.
We are committed to pioneering the next era of remote work, creating opportunities that transcend borders and unlock potential. Explore global opportunities with Pavago and be part of a future where work knows no boundaries.
Job Description
We are seeking a dedicated Customer Service Representative (CSR) to join our remote team. In this role, you will be the primary point of contact for customers, managing a high volume of inbound inquiries across various channels including tickets, chat, and phone.
Your core responsibility will be to resolve customer issues efficiently and professionally, ensuring a positive and consistent customer experience. You will handle a significant number of daily tickets, aiming for first-contact resolution whenever possible and escalating complex issues to the appropriate teams.
This position requires strong organizational skills to manage ticket queues, prioritize urgent requests, and maintain accurate case notes. You will also contribute to improving our support resources by updating the internal knowledge base and refining response templates.
Collaboration with product, engineering, and operations teams will be key to ensuring smooth resolution of complex cases and providing valuable feedback for system and workflow improvements. Adherence to privacy and compliance standards is paramount.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Handle 50–100 daily tickets via Zendesk, Freshdesk, or Salesforce Service Cloud
- Respond to customer inquiries across phone, email, and live chat
- Aim for first-contact resolution and escalate complex issues
- Prioritize tickets based on urgency and SLA requirements
- Maintain complete and accurate case notes
- Monitor open tickets to ensure timely resolution
- Communicate with empathy and professionalism
- Update internal knowledge base and FAQs
- Create and refine response templates and macros
- Capture customer sentiment and identify recurring issues
- Collaborate with product, engineering, and operations teams
- Follow privacy and compliance standards
Qualifications
- 1–2 years in customer support, call center, or service roles
- Experience with ticketing tools like Zendesk, Freshdesk, or Salesforce Service Cloud
- Strong typing and multitasking ability
- Proficiency in Google Workspace or Microsoft Office
- Excellent written and verbal English communication
Benefits & Perks
- Remote flexibility
- Opportunity to grow into senior support or CX roles
- Cross-functional exposure
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The customer service landscape is rapidly expanding, with remote support becoming a cornerstone of modern business operations. This role is pivotal in managing high-volume inbound customer inquiries, ensuring swift and high-quality resolutions across multiple communication channels. You will be instrumental in maintaining exceptional customer experiences, directly impacting client satisfaction and retention. Key responsibilities include efficient ticket management, prompt issue resolution, and upholding professional communication standards. Your efforts will contribute significantly to the company's reputation and operational efficiency by ensuring every customer interaction is positive and productive.
Posted Date
May 18, 2026
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