Remote Senior Enterprise Customer Success Manager (CSM)

LocalStack

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

May 15, 2026

About the Company

LocalStack is a cloud service emulator that allows developers to run AWS services on their local machines. This enables faster development cycles and more efficient testing of cloud applications without the need for actual cloud infrastructure. The company is at the forefront of developer tooling, aiming to streamline the cloud development workflow. Their product is designed to help developers build, test, and debug cloud applications more effectively, reducing costs and increasing productivity.

Job Description

LocalStack is seeking an experienced Senior Enterprise Customer Success Manager (CSM) to join their remote team.

In this critical role, you will be responsible for nurturing and expanding relationships with enterprise clients, ensuring they achieve maximum value from the LocalStack platform. Your strategic guidance will be key to client retention and success.

This is an opportunity to work with a leading developer tool and make a significant impact on enterprise client satisfaction and growth.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Success ManagementAccount ManagementSaaSClient Relationship ManagementOnboardingProduct AdoptionChurn ReductionCustomer RetentionStrategic PlanningCommunication

Key Responsibilities

Manage a portfolio of enterprise customer accounts.
Develop and execute success plans to drive product adoption and value.
Serve as the primary point of contact for enterprise clients.
Proactively identify and address potential client issues.
Conduct regular business reviews with clients.
Identify opportunities for account expansion and upsell.
Collaborate with sales, product, and support teams.

Qualifications

Proven experience as a Senior Customer Success Manager or similar role, preferably in SaaS.
Demonstrated success in managing enterprise-level accounts.
Strong understanding of customer success principles and best practices.
Excellent communication, presentation, and interpersonal skills.
Ability to analyze data and provide strategic recommendations.
Bachelor's degree in Business, Marketing, or a related field.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The enterprise software sector is rapidly evolving, demanding seasoned professionals who can foster deep client relationships and drive product adoption. This role is pivotal in ensuring that large enterprise clients maximize value from LocalStack's platform, directly impacting client retention and expansion. You will leverage industry-specific keywords such as SaaS, customer onboarding, churn reduction, account management, and product adoption strategies. Your strategic guidance will be instrumental in client success and the overall growth of LocalStack's enterprise segment.