Customer Initialisation Specialist

Red Energy

Job Overview

Location

Cremorne, Victoria, Australia

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

Application Deadline

June 2, 2026

About the Company

Red Energy is a prominent Australian energy provider, dedicated to delivering award-winning customer service to over 1.5 million customers nationwide. As a wholly-owned subsidiary of Snowy Hydro, Red Energy prides itself on its 100% Australian ownership, a fact highly valued by its customer base.

The company has consistently been recognized for its exceptional customer satisfaction, holding a remarkable record of 14 consecutive Canstar Blue Awards for best overall customer satisfaction among Victorian electricity providers. This dedication to service excellence forms the core of their operations and brand identity.

Job Description

Join Red Energy, a leading Australian energy provider renowned for its award-winning customer service. We are seeking a dedicated Customer Initialisation Specialist to ensure a smooth and positive onboarding experience for our new clients.

In this hybrid role, you will be the crucial link between our sales teams and new customers, taking ownership of sales verifications for accuracy and guiding customers through their onboarding journey.

Your schedule will involve a rotating roster from Monday to Friday, between 8:00 AM and 8:30 PM, with one Saturday every four weeks (compensated with a weekday off). After completing your initial training and support period, you will have the flexibility of two work-from-home days per week.

We value a customer-first approach, strong communication skills, and the ability to multitask across various systems. While energy expertise isn't required, a minimum of 12 months in a fast-paced customer service environment is preferred.

Red Energy offers a comprehensive 14-day in-person training program followed by 6 weeks of hands-on support. Enjoy KPI-based bonuses, generous paid parental leave, and opportunities for career development within the company.

If you're ready to make a real impact and be part of a passionate team, apply now for our upcoming June start date!

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunicationMultitaskingRelationship BuildingSales VerificationOnboarding

Key Responsibilities

Take ownership of sales verifications to ensure total accuracy.
Guide new customers through their onboarding journey.
Manage multiple systems while assisting customers.
Build strong relationships with colleagues and customers.
Contribute to a positive customer experience.

Qualifications

Minimum 12 months of experience in customer service in a fast-paced environment.
Excellent communication skills.
A genuine customer-first approach.
Ability to multitask across various systems.
A self-motivated attitude and a desire to learn and grow.

Benefits & Perks

Dedicated 14-day in-person training period.
Additional 6 weeks of hands-on support.
2 days work from home each week after initial training.
KPI-based bonus on top of salary.
Exceptional 30 weeks of paid parental leave for primary carers.
Option to purchase 4 weeks of additional annual leave.
Career development opportunities.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The Australian energy sector is experiencing significant growth, driven by increasing demand and a focus on customer retention. As a Customer Initialisation Specialist, you will be instrumental in ensuring new clients have a seamless and positive onboarding experience, directly impacting customer lifetime value and brand loyalty. Your role will involve meticulous sales verification, proactive customer guidance, and efficient system navigation. This position offers a unique opportunity to contribute to a leading energy provider's success by mastering customer relationship management and operational excellence within a dynamic market.