Summer Intern - Customer Success Specialist (Dutch and English Speaking)

Laka

Job Overview

Location

Remote

Employment Type

Internship

Work Arrangement

Remote

Sector

Finance & Banking

Experience Level

Entry Level (0-2 years)

Application Deadline

June 2, 2026

About the Company

Laka is a pioneering insurance company that is fundamentally reshaping the insurance landscape, particularly for cyclists. Founded in 2017, Laka's core mission is to transform insurance by fostering a collective model where passionate cyclists support each other.

The company operates on a unique principle: people come first. Instead of traditional insurance premiums, Laka members fairly share costs amongst themselves. Laka manages the operational aspects, ensuring smooth claims processing, cost-sharing, and a guaranteed maximum price, for which it earns a fee based on monthly claims. This innovative approach has led to significant achievements, including substantial funding rounds and expansion into multiple countries.

Laka has been recognized as the 'Best Cycle Insurance Provider' for eight consecutive years, reflecting its commitment to exceptional customer service and its strong community focus. The company is dedicated to making its collective model the industry standard and is actively seeking driven individuals to contribute to its growth and innovation.

Job Description

Join Laka, a company revolutionizing the insurance industry, as a Summer Intern Customer Success Specialist. This role is perfect for individuals passionate about cycling and dedicated to providing exceptional customer experiences.

You will be a vital part of our Customer Experience team, acting as the primary point of contact for Laka members and potential customers. Your responsibilities will include assisting with general inquiries about Laka's products and services, guiding members through the claims process, and coordinating with third parties for bike repairs or replacements.

This internship offers a unique opportunity to collaborate with a dedicated, international team and contribute to Laka's global expansion. You will also play a key role in gathering customer feedback to inform strategic decisions across various departments, including Marketing, Product, and Technology.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

DutchEnglishCustomer ServiceCommunication

Key Responsibilities

Support Laka customers and potential customers with general questions about Laka's products & services, their bicycle insurance, and new initiatives via web chat and email.
Assist Laka members in filing claims and guide them through the process of replacing or repairing their bikes and kit, coordinating with third-parties as needed.
Serve as the first point of contact for B2B partners, supporting them in getting their riders back on the road.
Collaborate closely with the CX team across the UK and NL to ensure a convenient, swift, and seamless experience for members.
Collect ongoing feedback from the collective and produce actionable insights to support decision-making within the CX team and other departments at Laka.
Participate in squad-based work to continuously improve Laka.

Qualifications

Fluent in English and Dutch.
Strong empathy for cyclists and understanding of the impact of bike damage or injury.
A decent understanding of technical cycling terms (training will be provided).
Derive satisfaction from helping people through difficult situations.
Eager to learn, work with a supportive team, and contribute to Laka's future.
Fast learner, comfortable with common tools (training provided).
Excellent written communication skills in native Dutch and English.
Right to work in the UK (visa sponsorship is not provided).

Benefits & Perks

Remote-first working environment with the option to work from home or London/Bristol offices.
Share options in the company.
Company bonus scheme (5% of base salary if company targets are met).
25 days annual leave plus bank holidays, with rollover option.
Pension scheme with Laka contribution.
Private medical insurance, with options for partners and dependants.
Home set-up allowance (£200 one-off budget).
Monthly lunch allowance (£15 every first Wednesday).
Company-wide events and monthly social activities.
Laka swag (jumper & t-shirts).
Monthly credit (£10) towards insuring your bike(s) with Laka, plus cycling industry discounts.
Unlimited mental health support via Spill, including therapy sessions.

How to Apply

To apply for this role, click the Apply button on this page and follow the instructions.

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The insurance industry is undergoing a significant transformation, driven by innovative models and a focus on customer-centricity. This internship offers a unique opportunity to contribute to a company revolutionizing insurance for cyclists. You will gain hands-on experience with customer relationship management (CRM) systems, customer feedback analysis, and international market expansion strategies. Key technical keywords include customer support platforms, claims processing, and cross-border service delivery. Your role will directly impact customer satisfaction and retention, contributing to Laka's ambitious growth targets and its mission to set a new industry standard.