Customer Solutions Consultant

Red Energy is a leading Australian energy retailer, proudly 100% Australian-owned by Snowy Hydro. The company is dedicated to placing its customers at the heart of its operations, a commitment that has earned them 14 consecutive Canstar Blue Awards for customer satisfaction.

Red Energy strives to be the retailer of choice by focusing on exceptional service and customer-centric solutions. They foster a supportive work environment that values employee well-being and professional growth, offering benefits such as extensive paid parental leave, flexible hybrid work arrangements, and performance-based rewards.

Red Energy, a distinguished 100% Australian-owned energy provider, is at the forefront of a rapidly evolving energy landscape. Committed to prioritizing its customers, Red Energy has consistently been recognized for its exceptional service, holding 14 consecutive Canstar Blue Awards.

We are seeking a Customer Solutions Consultant to join our team. In this vital role, you will be the primary point of contact for customers, managing and resolving complex issues with empathy and efficiency. Your ability to diffuse challenging situations and provide effective solutions will be key to maintaining our reputation for outstanding customer care.

Your responsibilities will include managing a high volume of customer inquiries, skillfully navigating multiple systems to update account information, and ensuring strict adherence to company policies and regulations. You will translate intricate energy-related information into clear, understandable language, fostering trust and satisfaction with every interaction.

We are looking for individuals with a positive attitude, a strong desire to learn, and a genuine passion for helping people. While prior energy sector expertise is not essential, a minimum of 12 months of customer service experience in fast-paced environments is preferred. Essential attributes include resilience, strong analytical thinking, and a proactive approach to problem-solving.

Red Energy offers a supportive work environment with excellent benefits, including 30 weeks of paid parental leave, the option to purchase additional annual leave, and a hybrid work model after initial in-office training. You will also benefit from KPI-based bonuses, staff discounts, and access to our Employee Assistance Program. We actively support professional development and internal advancement opportunities.

To apply for this role, click the Apply button on this page and follow the instructions.